Privacy Policy

Privacy Policy for Habita

Effective Date: 1 August 2025

Jurisdiction: Dubai, United Arab Emirates

At Habita, we are committed to protecting your personal data and privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile or web application.

1. Information We Collect

We collect the following types of information:

1. Personal Information
   • Name, email, phone number, address
   • Emirates ID and/or passport details (if required for verification)
   • Payment and billing information (if you use paid services)
2. Property and Community Information
   • Property tenancy details
   • Maintenance issue reports (including photos and descriptions)
   • Booking history of community amenities
   • Participation in community forums or message boards.
3. Usage Data
   • App usage and navigation behavior
   • Device identifiers and IP address
   • Location data (with your consent)

2. How We Use Your Information

• Provide access to real estate listings and services
• Enable property search, booking, and agent communication
• Process transactions and payments securely
• Allow you to report and track maintenance issues
• Let you view and post in community forums
• Enable booking of shared amenities (e.g., gym, pool, BBQ)
• Send relevant updates, notifications, or alerts
• Comply with UAE legal and regulatory obligations

3. Sharing Your Information

We may share your data with:

• Property managers or maintenance teams (for issues you report)
• Community management entities (for bookings and forum use)
• Real estate agents or landlords (if you engage with their listings)
• Service providers that help us run the App (e.g., hosting, payment processors)
• Government or regulatory authorities, when legally required

We do not sell your personal data to third parties.

4. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes described in this Policy or as required by law. This includes:

• Maintenance records (kept for compliance and audit)
• Tenancy renewal agreements (kept for compliance and audit)
• Amenity booking history (for scheduling and usage limits)
• Community posts (until you delete them or your account is deactivated)

5. Your Rights

Under UAE law, you may have rights to:

• Access your personal data
• Correct or update your information
• Request deletion of your account or data
• Withdraw consent for non-essential processing (e.g., marketing)

To exercise your rights, contact us at info@habitauae.com.

6. Data Security

• Encrypted data transmission (HTTPS)
• Secure login and authentication mechanisms
• Restricted internal access to personal information

7. International Transfers

All data is stored on servers located in the UAE unless otherwise specified. If data is transferred outside the UAE, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

8. Changes to This Policy

We may update this Privacy Policy from time to time. You will be notified through the App or by email. Continued use of the App indicates your acceptance of the revised policy.

9. Contact Us

For privacy-related questions or to file a request, please contact:

Habitauae

info@habitauae.com 

Al Ghoud, Dubai, UAE

‪+971 50 185 5960‬